A woman in China has received a second refund after both of the iPhone Xs she’s owned have had problems with the facial recognition technology. The woman, identified as Yan, has no problems unlocking her phone, the big problem with the facial recognition software is that it also allows her colleague to get into it. Her colleague was able to get into both of the iPhone Xs she’s owned.
The woman activated and configured the facial recognition software but her colleague has been able to unlock the phone every time. Yan says when she found out about the issue, she contacted the company but staff would not believe her. According to the report, the two women then visited an Apple Store to show what was going on. They demonstrated the issue to staff and saw that the women were right.
She was given a refund for the iPhone X, which staff said had a faulty camera. But the facial recognition problems didn’t end there as the second phone also did the same thing. The report says the store offered another refund, it was not revealed if the woman decided to buy another iPhone X after that.
The facial recognition technology is one of the big features of the iPhone X, which was released early November. The iPhone X is the first iPhone since 2013 not to feature Touch ID. In recent weeks, some have claimed that its new technology can be tricked.
Company Unlocks Phone With Mask
Just a few days after its release, Vietnamese security company Bkav uploaded a video showing that the phone can be unlocked with a mask. In the video, it is mentioned that the the mask is made of stone powder and that it has 2D infrared images as eyes. The Face ID is reset and set up with the face of the man seen on the video. He unlocks the phone with his face and then the mask. The phone is unlocked with the mask without any problems. The mask costs a few hundred dollars to make but the company has released the video to show that the feature can be tricked.
HuffPost was told by an Apple spokesman that he suspected that both women may have used the phone during the activation process, meaning that it may have learned to recognize both faces to unlock.