Thursday, December 1, 2022

Uber Agrees To Refund Family After Expensive Ride To Summerfest

A family that decided to use Uber to get to Summerfest was surprised by the cost of the ride the following morning. Uber, one of the most popular ride sharing services around the world, is used by hundreds for big events such as Summerfest. But Keith Tubin and his family didn’t think the total would be that much.

The family requested the ride on Wednesday and Tubin says the first stop was two hundred dollars. The family had used Uber many times in the past and never thought a ride to a music festival would be that expensive.

Tubin asked after the first stop if he could take them to two more places. He says he woke up the next morning with an alert of $898 on the credit card. His wife couldn’t believe the total and thought he was joking at first. Tubin said the cost of the first stop was $214 and two stops were added after that. Tubin complained about the total and the company said it reviewed it over the weekend.

Uber responded by saying that they had reviewed the trip and that the fare he was charged is within their estimate for a trip from his location to the destination. They added that as a result, the fare was not adjusted. It is not the first time that a shocking total makes news as in the past, customers have not noticed the surge pricing, which happens when taxi demand is higher than taxi drivers in an area.

Uber said it will refund the family all the money except for the $214, according to WISN 12 News. The family isn’t too happy about the shocking total for the ride and has said it will no longer use the service. Tubin says he could have rented a limo for the night and would have probably saved money.

Sean Farlow
University graduate with a bachelor's degree in business administration. Big fan of sports teams from South FL.
RELATED ARTICLES

4 COMMENTS

  1. This is bull something. The family just got away with fraud. They knew the price to the origional stop was $214, how could they not think it would go up with additional stops?

    They claim they could have rented a limo, so why didn’t they? They requested a service and agreed to a 8.6x rate. Then complained that they were provided the service they requested.

    If I were the driver, I would take them to small claims court, because you know that Uber back charged the driver. Thats bull stuff too. The driver accepted the 8.6x ride request with the expectation of 8.6x. Perhaps if he wasn’t going to get 8.6x he would not have accepted the ride request.

  2. So let me get this straight, they were given an estimate of $214 when they ordered the ride and they were ok with paying that. So what? Did they think the additional stops/miles driven were going to be FREE? Did they also think the $214 estimate that was given to them when they clicked OK & ordered the ride was a Joke? Did they think the price scrolling on the app was #FakeNews ?? 😂 Come on

  3. Not only could they have saved money on a limo but they would have had actual insurance covering them for the ride. Why do people act shocked when they get over charged or get no compensation when one of these rideshare drivers cause a wreck? It says word for work in the user agreements for Uber and Lyft that they will not cover you with insurance and they can charge you what ever they want without proper notification. OH I forgot, we are living in an age where people are so stinking stupid, they don’t read any of the contracting they agree to on phone apps.

LEAVE A REPLY

Please enter your comment!
Please enter your name here

Most Read