India: Xiaomi Launches Mi Service Order Status Feature

Xiaomi has announced a new feature for its official website for India. The smartphone maker’s Mi Service Order Status option will provide information to users who are waiting for their devices to be repaired.

The announcement came from the company’s Managing Director in India, Manu Kumar Jain, who posted about the feature on Twitter. The Mi Service Order Status feature lets users know the status of their phone online. The new feature includes five stages: Inspection, In progress, Ready for delivery, Delivered and Cancelled.

The service is a good addition for users in India as they will no longer have to contact the company when they want to know about a phone repair. India is one of Xiaomi’s biggest markets and this will definitely help those sending their phones for repair or waiting on the delivery. The Mi Service Order Status feature can be accessed through the company’s official website. All users need is an order number, service number or IMEI of the phone to access the feature. After confirming, it will send a one time password to the user. The user will be asked to type the password to enter and see the status of the repair.

The new feature comes just weeks after the company launched its exchange program in India. The exchange program allows users to trade in their old device to save some money on the new smartphone they want to purchase.

The exchange program is similar to those offered by other companies. It is being done in partnership with Cashify, a service where users can sell their smartphones and other tech products. Cashify gives users a resale price of their device depending on the condition.

The discount doesn’t happen instantly but Cashify comes to your home to pick up the phone and refund you the difference. The exchange program only allows users to trade in one device but it is a good option for those who want to get money out of a device they will no longer use when they buy a new one.

2017 has been a good year for Xiaomi fans in the country as the company has launched these two services. It has also brought a popular series, the Mi Mix. The Mi Mix was released only in China last year but that changed with the release of the Mi Mix 2. India was one of the first to get the device after its launch earlier this year.