In most countries, we don’t pay attention when a train leaves or arrives but in Japan, this service is extremely important for the millions who use it every day. It is so important that the trains arrive and leave at an exact time.
One train company recently made a small mistake that made news around the country. The bizarre incident happened when a train in Shiga left 25 seconds early. The small mistake is something that probably would have not made news in any other country but in Japan, this is something that should never happen.
The train company was so embarrassed by the incident that it decided to release an apology. Local media reported that West Japan Railway apologized to its customers for causing ‘great inconvenience’.
The train left 25 seconds early but the mistake didn’t go unnoticed as one passenger missed the train. The next train arrived just six minutes later but the company wasn’t happy about the early departure.
The company revealed that the train left the Notogawa Station at 7:11 a.m. and 35 seconds. The 25 second early departure happened on Friday, with the company saying that the train should have really left at 7:12 a.m.
The mistake happened when the driver thought the train was supposed to leave at 7:11 a.m. The driver caught the mistake before leaving but noticed that there was no one waiting at the platform. He decided to leave 25 seconds early instead of reopening the doors and closing them again at 7:12 a.m.
The train left but one passenger noticed the early departure. The driver probably didn’t see the passenger, who had to wait another six minutes for the next train. The passenger complained to an employee while waiting for the next train.
In the statement, the company says that it will be thoroughly evaluating its conduct and striving to keep incidents like this one from happening again.
Trains are the most important means of transportation in Japan, with many using the service to get to work. Its railways are among the most punctual around the world, with barely any delays. 5 – 10 minute delays usually lead to apologies from the companies since their services should never have this problem. Delays that last longer than that usually make news.
Japan is currently home to many of the busiest train stations in the world. A total of 16 companies provide railway services in Japan.